Privacy
This page says what Tulearn collects, why, who helps us handle it and what you can ask us to do. We follow the Kenya Data Protection Act, 2019.
Before you pay
Browsing the courses and watching free lessons needs no account. We collect nothing about you except your M-Pesa number, and only when you start to pay. If you arrive from a link, it may carry a short tag (src or c) that tells us which link brought you. It does not identify you.
What we keep after you pay
- Your M-Pesa number. It is your account.
- Payment records: the M-Pesa code, the amount and the time, and the version of the terms you accepted.
- Your access end date.
We do not collect your name, school, email, location or contacts.
Cookies and storage on your device
- A session cookie keeps you logged in. It is httpOnly, so page scripts cannot read it.
- A small progress cookie (
tl_progress) remembers which lessons you have finished. - Your place in a video is saved in your browser (localStorage) so you can resume. It stays on your device and is not sent to us.
- Anything you type into a prompt card stays on your device.
We use no advertising cookies and no third-party trackers.
Why we use it
- To take your payment and give you access.
- To log you in.
- To sort out payment problems and refunds when you ask.
- To see, in total, which links bring students in.
We do not sell your data and we do not use it for advertising.
Who handles it for us
- IntaSend processes the M-Pesa payment.
- Bunny Stream delivers the lesson videos.
- Our servers run on a hosted virtual server behind Cloudflare, which passes our web traffic.
These companies receive only what they need for that job, and may process it outside Kenya.
How long we keep it
We keep your account and payment records while your access is active and for up to 6 months after it ends, so we can handle refund questions and let you renew. After that we delete or anonymise them. Payment records we keep for our own accounting may be kept for as long as we need them or the law requires.
Your rights
You can ask us to show you the data we hold about you, correct it, or delete it. You can also object to how we use it. If you are unhappy with our answer you can complain to the Office of the Data Protection Commissioner of Kenya.
Ask for your data to be deleted
Message our WhatsApp support line from the number on your account and write “delete my data”. You can find the line on the login and payment help pages. We will confirm the number first, then delete your account and login data within 30 days. Deleting your account ends your access, and we cannot restore it afterwards.
Changes
If we change this page we publish a new version with a new date. Our terms explain price, access and refunds.